Privacy Policy

Privacy Policy

DUKAPAQ values your privacy and has developed this policy to explain how we collect, retain, process, share, and transfer your personal data when you visit or use our sites and services.

This Policy applies to your personal data when you visit our sites or use our services that display or provide links to this Policy. It does not apply to sites and services that we do not own or control, including the sites and services of other DUKAPAQ users.

The purpose of this Policy is to provide you with information about how we process your personal data and help you make privacy choices while using our Site and services. In regions where service offerings may vary, we may inform you of specific data collection practices through supplementary policies or notices provided before collection. If you have any questions about our privacy practices not addressed in this Privacy Policy, please contact us.

This Policy includes the following sections:

What Personal Data Do We Collect?

We collect personal data when you use our websites or interact with us. The information we collect may include registration information, transaction and experience information, information you provide to obtain additional services, personal data about you when using unbranded services, and other information related to your use of our sites or services.

Why Do We Retain Personal Data?

We retain your personal information for as long as required by relevant laws, contractual agreements, or arrangements. If your account is closed, we may mask personal data but retain and access it as required by applicable laws.

How Do We Process Personal Data?

We may use your personal data to provide our services, manage our operations, protect against fraud, market products and services, provide personalized experiences, and comply with legal obligations.

How Do We Use Cookies and Other Tracking Technologies?

We use cookies and tracking technologies to recognize you as a user, customize your online experiences, measure the effectiveness of promotions, and mitigate risk. You can manage or delete cookies based on your preferences.

How We Disclose Personal Data

We may disclose personal data to third-party service providers, financial institutions, other parties involved in transactions, and other third parties for business purposes or as required by law. We do not share personal data with third parties for marketing purposes without your consent.

How to Access and Control Your Personal Data

You have the right to request access, rectification, data portability, and deletion of your personal data. Contact us directly to exercise these rights.

How We Protect Your Personal Data

We use physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. You are responsible for securing your account information.

How We Process Children’s Personal Data

Our sites and services are intended for adults and do not collect information from persons under the age of 18.

International Transfers of Your Personal Data

Your personal data may be processed or accessed in different countries/regions where we have operations. We take measures to ensure data processing complies with this Policy and applicable laws.

Updates to This Policy

We reserve the right to update or change this Policy. The latest Privacy Policy will be available on our website, and major changes may be notified through different channels.

How to Contact Us

If you have any questions, suggestions, privacy complaints, or issues, please contact us at


Personal Data: means personal information that can be associated with an identified or identifiable person such as Name, Mobile Phone or Telephone Number, email address, Payment Card Numbers, Official identification information e.g., Identification Number.

Process: means any operation or set of operation which is performed on personal data whether or not by automated means such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction

Account: means a DUKAPAQ Individual or Business Account

Device Information: means data that can be automatically collected from any device used to access our Sites or Services. Such information may include, but is not limited to, your device type; device ID; your device’s network connections; your device’s name; your device’s IP address; information about your device’s web browser and the internet connection being used to access the Site or Services

Services: means any products, services, content, features, technologies, or functions, and all related websites, applications and service offered to you by DUKAPAQ

User: means an individual or merchant who uses the Services or accesses services

Sites means the websites, mobile apps, official social media platforms through which DUKAPAQ offers the Services and which has posted or linked to this Privacy Policy

DUKAPAQ: means DUKAPAQ Kenya Limited

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