Theme: Empowering Small Businesses in Westlands through Technology, Financing, and Strategic Partnerships

The Westlands Business Community Meeting is set to take place on Friday, 12th September 2025, at the DUKAPAQ Office Hall, Madonna House, Westlands. Organized by DUKAPAQ in association with the Biashara Ndogo Association of Kenya (BNAK), this forum will bring together business owners, traders, and SME leaders to discuss opportunities, challenges, and strategies for growth.

Seminar Agenda

1. Business Growth & Strategy
   Growing your customer base without increasing costs
   Key business metrics every merchant should track
   Scaling from one location to multiple

2. Payments & Point of Sale (POS) Technology
   Simplifying card, mobile, and contactless payments
   Using POS data to boost sales and cut waste
   Future of payments: wallets, BNPL, and QR code commerce

3. Marketing & Customer Engagement
   Building loyalty programs that work
   Budget friendly social media and digital marketing
   Collecting and applying customer feedback

4. Financial Management & Access to Capital
   Cash flow management for SMEs
   Financing and working capital options
   Preparing for loans or investment

5. Operations & Efficiency
   Streamlining inventory management
   Hiring, training, and retaining the right team
   Negotiating better vendor and supplier deals

6. Compliance & Risk Management
   Staying compliant with tax, banking, and payment rules
   Protecting against fraud and chargebacks
   Insurance essentials for SMEs

7. Community & Networking
   Merchant success stories
   Building partnerships with local businesses
   Creating a merchant support network

Special Announcement

The meeting will also feature the appointment of BNAK Coordinators to officially represent SMEs at both local and national levels. This marks a historic leadership opportunity for business leaders in Westlands to take part in shaping the SME agenda.

Why Attend

Participants can expect:
Actionable solutions to pressing business challenges
Access to decision makers and advocacy platforms
Exclusive leadership opportunities within BNAK
Training sessions for immediate business impact
A stronger, united SME community voice

Written By DUKAPAQ in association with BNAK

DUKAPAQ is a fintech company transforming SMEs through digital innovation, while the Biashara Ndogo Association of Kenya (BNAK) champions the collective voice of small businesses nationwide.