Job Title: Implementation Specialist
Department: Sales
Reports To: Account Manager
Location: Hybrid
Position Type: Contract

Company Overview:
DUKAPAQ is an innovative fintech startup dedicated to transforming the Point of Sale industry in Kenya. We’re on a mission to empower individuals and businesses by providing cutting-edge financial solutions that simplify and enhance their lives.

Position Overview:
DUKAPAQ is seeking a dedicated and highly skilled Implementation Specialist to join our team. As an Implementation Consultant, you will be responsible for setting up and configuring our DUKAPAQ Point-of-Sale (POS) systems for merchants. You will work closely with clients to ensure that their POS solutions are successfully implemented, customized, and optimized to fit their business needs.

Key Responsibilities:

• POS System Setup: Guide merchants through the end-to-end process of setting up their POS system, including hardware installation, software configuration, and network setup.
• Client Onboarding: Work directly with merchants to understand their business operations, requirements, and preferences, ensuring the POS system is tailored to meet their specific needs.
• Training and Support: Provide training to clients on how to use their new POS system effectively, ensuring they are confident in using all features. Offer post-implementation support to troubleshoot and resolve any issues.
• Configuration and Customization: Assist in configuring the POS software to integrate with other business systems, such as inventory management, accounting software, and customer relationship management (CRM) tools.
• Testing and Quality Assurance: Conduct system tests to ensure all hardware and software are functioning correctly before going live.
• Project Management: Manage the implementation timeline and deliverables, ensuring that projects are completed on time and within scope.
• Documentation: Provide detailed documentation on the POS setup, client preferences, and any customization made during the implementation process.
• Client Relationship Management: Build and maintain strong relationships with clients, providing ongoing support and ensuring a smooth transition to the new system.
• Collaboration: Work closely with internal teams (sales, support, technical) to ensure a seamless implementation process and ensure client satisfaction.

Key Qualifications:

Qualifications:

• Proven experience in POS system implementation, technical support, or a similar role.
• Strong technical knowledge of POS hardware and software systems.
• Excellent problem-solving and troubleshooting skills.
• Experience in customer service or client-facing roles with a strong ability to communicate complex information in an easy-to-understand manner.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with business process mapping or technical documentation is a plus.
• Flexibility to travel to client locations, if needed.

Key Skills:

• Knowledge of POS systems (specific software/hardware experience a plus)
• Project management skills
• Strong written and verbal communication
• Problem-solving and troubleshooting
• Client-focused mindset
• Technical aptitude with an ability to learn new systems quickly
• Detail-oriented with strong organizational and time-management skills

Compensation

• Salary: Competitive commission structure based on the number of installs done.

Why Join Us?

• Be a part of an innovative and growing company in the POS industry.
• Work with cutting-edge technology and solutions.
• Opportunities for professional growth and advancement.
• Collaborative and supportive team environment.

How to Apply: Interested candidates should submit their resume and a brief cover letter explaining their interest in the role at DUKAPAQ. Please send applications to info@dukapaq.co.ke

DUKAPAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.