Why work at DUKAPAQ

At DUKAPAQ, our team of seasoned professionals is dedicated to delivering tailored solutions that exceed expectations. Whether it’s software development, data analysis, design, sales and marketing, management, finance or other discipline, we bring years of industry experience, innovation, and a commitment to excellence to every project. Joining us means fully unlocking your career potential to drive your goals forward. Come let’s make a difference together.

Open Positions

Click one of the titles below to view the job description and how to apply.

1. Authorized Reseller

Job Title: Authorized Reseller
Department: Sales
Reports To: Account Manager
Location: Hybrid
Position Type: Contract

Company Overview:
DUKAPAQ is an innovative fintech startup dedicated to transforming the Point of Sale industry in Kenya. We’re on a mission to empower individuals and businesses by providing cutting-edge financial solutions that simplify and enhance their lives.

Position Overview:
As an Authorized Seller for DUKAPAQ, you will be responsible for promoting and selling our Point of Sale (POS) systems and services to new and existing clients. Your role will involve understanding client needs, providing product demonstrations, and guiding them through the sales process to close deals. You will represent our brand and ensure that our solutions provide the best value for customers.

Key Responsibilities:

• Sales & Prospecting:

  • Identify and prospect potential customers (businesses, retail outlets, restaurants, etc.) who would benefit from our POS solutions.
  • Generate leads through various channels (cold calling, networking, online platforms, referrals).

• Product Knowledge & Presentation:

  • Develop a deep understanding of our POS products and services to effectively present them to clients.
  • Conduct product demonstrations, both in-person and online, showcasing the benefits and features of the POS systems.
  • Provide tailored solutions based on customer business needs.

• Sales Process & Reporting:

  • Maintain accurate and up-to-date records of all sales activities, prospects, and client interactions.
  • Meet or exceed monthly and quarterly sales targets set by the company.

• Collaboration & Communication:

  • Work closely with the Sales Manager, Marketing team, and Technical Support team to ensure a cohesive sales and service approach.

Key Qualifications:

• Experience:

  • Proven experience in B2B sales, preferably in selling technology solutions (POS systems, software, or hardware).
  • Experience in retail or hospitality industries is a plus, as it aligns with the core market for POS systems.

• Skills & Attributes:

  • Strong communication, negotiation, and presentation skills.
  • Ability to understand and explain complex technical products in a simple and compelling manner.
  • Excellent problem-solving skills and the ability to think on your feet.
  • Self-motivated with the ability to work independently as well as part of a team.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.

• Education:

  • A degree in Business, Marketing, Sales, or a related field is preferred but not required based on relevant work experience.

• Certifications/Training:

  • Any certifications or training in POS systems, sales, or customer relationship management are a plus.

Compensation

• Salary: Competitive commission structure based on sales performance.

Why Join Us?

• Be a part of an innovative and growing company in the POS industry.
• Work with cutting-edge technology and solutions.
• Opportunities for professional growth and advancement.
• Collaborative and supportive team environment.

How to Apply: Interested candidates should submit their resume and a brief cover letter explaining their interest in the role at DUKAPAQ. Please send applications to info@dukapaq.co.ke

DUKAPAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

2. Implementation Specialist

Job Title: Implementation Specialist
Department: Sales
Reports To: Account Manager
Location: Hybrid
Position Type: Contract

Company Overview:
DUKAPAQ is an innovative fintech startup dedicated to transforming the Point of Sale industry in Kenya. We’re on a mission to empower individuals and businesses by providing cutting-edge financial solutions that simplify and enhance their lives.

Position Overview:
DUKAPAQ is seeking a dedicated and highly skilled Implementation Specialist to join our team. As an Implementation Consultant, you will be responsible for setting up and configuring our DUKAPAQ Point-of-Sale (POS) systems for merchants. You will work closely with clients to ensure that their POS solutions are successfully implemented, customized, and optimized to fit their business needs.

Key Responsibilities:

• POS System Setup: Guide merchants through the end-to-end process of setting up their POS system, including hardware installation, software configuration, and network setup.
• Client Onboarding: Work directly with merchants to understand their business operations, requirements, and preferences, ensuring the POS system is tailored to meet their specific needs.
• Training and Support: Provide training to clients on how to use their new POS system effectively, ensuring they are confident in using all features. Offer post-implementation support to troubleshoot and resolve any issues.
• Configuration and Customization: Assist in configuring the POS software to integrate with other business systems, such as inventory management, accounting software, and customer relationship management (CRM) tools.
• Testing and Quality Assurance: Conduct system tests to ensure all hardware and software are functioning correctly before going live.
• Project Management: Manage the implementation timeline and deliverables, ensuring that projects are completed on time and within scope.
• Documentation: Provide detailed documentation on the POS setup, client preferences, and any customization made during the implementation process.
• Client Relationship Management: Build and maintain strong relationships with clients, providing ongoing support and ensuring a smooth transition to the new system.
• Collaboration: Work closely with internal teams (sales, support, technical) to ensure a seamless implementation process and ensure client satisfaction.

Key Qualifications:

Qualifications:

• Proven experience in POS system implementation, technical support, or a similar role.
• Strong technical knowledge of POS hardware and software systems.
• Excellent problem-solving and troubleshooting skills.
• Experience in customer service or client-facing roles with a strong ability to communicate complex information in an easy-to-understand manner.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with business process mapping or technical documentation is a plus.
• Flexibility to travel to client locations, if needed.

Key Skills:

• Knowledge of POS systems (specific software/hardware experience a plus)
• Project management skills
• Strong written and verbal communication
• Problem-solving and troubleshooting
• Client-focused mindset
• Technical aptitude with an ability to learn new systems quickly
• Detail-oriented with strong organizational and time-management skills

Compensation

• Salary: Competitive commission structure based on the number of installs done.

Why Join Us?

• Be a part of an innovative and growing company in the POS industry.
• Work with cutting-edge technology and solutions.
• Opportunities for professional growth and advancement.
• Collaborative and supportive team environment.

How to Apply: Interested candidates should submit their resume and a brief cover letter explaining their interest in the role at DUKAPAQ. Please send applications to info@dukapaq.co.ke

DUKAPAQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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