What Is a Point of Sale (POS) and How Does It Work?
What is a POS System?
A Point of Sale, also known as the point of purchase, is the place where customers complete a transaction. It is where sales are recorded and payments are accepted, whether at your shop counter, an outdoor stall, or through your online store.
The DUKAPAQ POS system brings together both hardware and software to make these transactions seamless. It allows you to accept payments, track sales, and manage your business more efficiently, all from a single platform.
How Does a POS System Work in a Small Business?
At its core, a POS system enables your business to accept payments and track sales. While that might sound simple, the actual process can vary depending on whether you operate a physical shop, an online store, or both.
In the past, POS systems were essentially cash registers. Today, DUKAPAQ offers a modern, digital solution that is flexible enough to let you serve customers wherever they are. All you need is an internet-enabled device such as a phone, tablet, or computer.
Here is what a typical transaction looks like with DUKAPAQ POS:
A customer selects a product or service. In a physical store, this might involve scanning a barcode or choosing an item from the POS catalog. The system then calculates the total cost instantly, including prices, discounts, and taxes, while also updating your inventory in real time. The customer pays using their preferred method, such as cash, card or mobile money. Payments are processed securely and instantly. Once the payment is confirmed, the sale is finalized, a receipt is generated either digitally or in print, and the customer receives the product or service.
Key Features of DUKAPAQ POS
Payment Processing - Seamless payment acceptance allowing you to take cash, cards, mobile money and secure online payments.
Inventory Management - Simplified stock control because the system updates your stock in real time after every sale and alerts you when items are running low, helping you avoid stockouts.
Sales and Business Reports - Detailed insights into revenue, sales performance, and key trends. These insights enable you to make informed business decisions and identify potential growth opportunities.
Employee Management - Built-in staff oversight allowing you to monitor staff performance, track working hours, and set specific user permissions so that each team member has access only to the tools they need.
Customer Relationship Management - Tools to help you build loyalty and deliver better service. You can view customer purchase history and preferences, personalize communication, and create rewards programs to encourage repeat business.
Professional Receipts - Easy-to-issue receipts, whether in digital or printed form. They support refunds, exchanges, and accurate record-keeping, giving your business a polished and trustworthy image.
Why Choose DUKAPAQ POS?
DUKAPAQ is not just a checkout tool. It is an all-in-one system designed to streamline operations, increase efficiency, and support your business growth. Whether you run a retail shop, provide services, or sell online, DUKAPAQ adapts to your needs and grows in tandem with your business.
